Frequently Asked Questions about Shared Web Hosting

Q. What is Shared Web hosting?
In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Q. Can I host multiple Web sites within one Shared Hosting plan?
Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Q. Is there a Money Back Guarantee?
Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Q. Is Email hosting included in my package?
Yes, all our Hosting packages come with Unlimited Email Hosting.

Q. Can I upgrade to a higher plan?
Yes, you can easily upgrade to one of our higher plans at any time.

Q. Is my data safe? Do you take backups?
Yes, your data is a 100% secure and is backed-up every 5 days.

Q. Do you include protection from viruses?
Yes, all our servers are protected by Clam AV.

Q. Can I divide my Shared Hosting package and resell it?
While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.

Q. Do you offer SSH access?
No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

Q. Who do I get in touch with if I need help?
Our Support team is always at hand to assist you. You can take a look at all our contact details here.

Frequently Asked Questions about Reseller Web Hosting

Q. What is reseller hosting?
Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

Q. Which Control Panels do I get with a Reseller Hosting package?
All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

Q. How can I create Sub-Packages and manage them?
Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.

Q. What is WHMCS and do I get WHMCS with your Reseller Hosting?
WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

Q. How can my Customers manage their Individual Packages?
Your Customers will be able to manage their own packages using cPanel.

Q. What are the advantages of reseller hosting?
If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Q. Can I upgrade between plans?
Yes, you can upgrade your existing plan to a higher plan at any time.

Q. Is there a money back guarantee?
Yes, we offer a 100% Risk Free, 30 Day Money Back Guarantee.

Q. Do your Reseller Hosting plans include a One-Click Installer?
Yes, all our Reseller Hosting plans come integrated with Softaculous - a popular and easy to use One-Click Installer.

Q. How is technical support handled?
We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.

Frequently Asked Questions about E Mail Hosting

Q. How will purchasing Email Hosting help me?
By purchasing an Email Hosting package you can use your own Domain Name as part of your email address eg:[email protected] This adds an additional level of professionalism in your day to day email communication.

Q. Which Email Clients can I use?
You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails

Q. How do I use my Webmail Interface?
To access your Webmail Interface, you can use the following URL: http://webmail.yourdomainname.com. Once on the login page, you would need to login with your email address and the corresponding password.

Q. Which mobile phones can I access my mail from?
Your email can be accessed using any Smartphone or Tablet. Our Email Hosting is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

Q. What is the space provided per Email Account?
Each email account comes with 2GB space and you can create Unlimited Email Accounts through the Email Hosting package.

Q. What ports do I need to use for Email Hosting?
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.

Q. Can I create mailing lists?
Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase

Q. What is your SPAM policy?
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Q. Can I use Auto Responders?
Yes you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following KnowledgeBase article.

Frequently Asked Questions about Digital SSL (Secure Sockets Layer) Certificate

Q. What is SSL and what is an SSL Certificate?
SSL (Secure Sockets Layer) is the standard security technology for setting up an encrypted link between a web server and a browser. This link ensures the privacy of all data passed between the web server and browsers.
An SSL certificate enables a web server to create an SSL connection. SSL certificates are expected by consumers for any site that handles sensitive information like identity information, credit card numbers, or confidential records.

Q. Why do I need an SSL Certificate?
If your website requires users to log in, enter personal information such as credit card numbers or view confidential information such as financial statements, you need to keep the data private and assure your Customers that their data is completely safe. Use of an SSL digital certificate assures website users of 3 things:
  1. That the website really is who it claims to be.
  2. That credit card numbers and other confidential information is encrypted (128bit or higher) and cannot be intercepted.
  3. That the data sent and received cannot be tampered with or forged.


Q. Do SSL certificates work in all web browsers?
SSL Certificates are compatible with all major web browsers.

Q. Can I upgrade my SSL Certificate?
There is no provision of upgrading an SSL Certificate. However, if you require a more secure certificate for your website, you can purchase it and install it on the same web server as the old certificate.

Q. Do I need technical expertise to set up an SSL certificate on my web site?
While it is not difficult to install an SSL Certificate it does involve following a series of simple steps. Detailed information about installing our SSL Certificates can be found in our KnowledgeBase.

Frequently Asked Questions about Website Builder Package

Q. Do I have to purchase a Hosting package to buy a Website Builder package?
No, you don't have to worry about that. Our Website Builder packages come with a free Web and Email Hosting package.

Q. Is there a demo version of your Website Builder?
Yes, we do have a demo that you can try out before buying a Website Builder package.

Q. Is there a money back guarantee on your Website Builder packages?
Yes, we offer a Risk Free, 30 Day Money Back Guarantee with all our Website Builder packages.

Q. What components are included with your Website Builder?
Our Website builder includes popular components like Blog, Image Gallery, PayPal, eBay and Google Maps.

Q. Can I design/upload my own Theme?
You can choose from over 180 stunning themes designed by expert designers. Our themes can be used for personal, professional as well as ecommerce Websites. You can also create your own theme.

Q. Can I upgrade to a higher plan?
Yes, you can upgrade to a higher plan at any time.

Q. Will there be any advertisements on my site?
Absolutely Not! All our Website Builder packages are completely Ad-Free.

Q. Does the Website Builder include any SEO feature?
Our Website Builder packages come integrated with a Search Engine Optimization feature to help you rank higher on search engines.

Q. I own a website with another host - can I move my site on to website builder?
No, I'm afraid you will not be able to migrate an existing Website directly on to a Website Builder package. However, you can move website files over by downloading them from your other host then uploading them to your website builder account. The website content can then be filled to achieve a similar result.

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